Privacy Policy

1. Introduction

Welcome to URL2Go. Your privacy is important to us, and we are committed to safeguarding it. This Privacy Policy ("Policy") outlines the types of information we may collect from you or that you may provide when you use the URL2Go App ("App") and our website located at u2go.app ("Website"). It also describes our practices for collecting, using, maintaining, protecting, and disclosing such information.

This Policy applies to information we collect in the App, on the Website, and in any other digital or electronic communication between you and URL2Go. By using the App or Website, or by agreeing to the Terms & Conditions, you consent to the practices described in this Policy.

Please note that this Policy is in compliance with guidelines set forth by the Google Play Store, the Apple App Store, and relevant U.S., EU, and international laws. If you do not agree with our policies and practices, you may choose not to use the App or Website.

2. Information We Collect

In order to provide you with the best possible experience while using the App and our website, we collect different types of information from you, which can be categorized as follows:

2.1 Personal Data

When you register for an account with URL2Go, we collect certain personally identifiable information including but not limited to your name, email address, and profile picture.

2.2 Usage Data

We collect data relating to your use of the App and Website, including the time spent on the App, the URLs you save, your playlists, watchlists, applists, and other activity logs.

2.3 Device Information

We may collect information about the device you use to access the App and Website, including the hardware model, operating system, unique device identifiers, and mobile network information.

2.4 Cookies and Tracking Technologies

We use various technologies to collect information, including cookies, web beacons, and similar tracking technologies, to understand how you interact with the App and Website.

2.5 Information from Third Parties

We may obtain information, including Personal Data, from third parties and sources other than the App and Website, such as our partners, advertisers, and integrated third-party services.

2.6 Special Categories of Personal Data

We do not intentionally collect any special categories of personal data (such as data relating to race, religion, or sexual orientation) unless it is required for compliance with applicable laws.

3. Purpose of Collection

We collect your information for various purposes to provide and improve our services to you. Below are the specific reasons we collect your information:

3.1 To Provide Services

We collect your Personal Data and Usage Data to provide you with the functionality of the URL2Go App and Website, including saving your favorite URLs, playlists, watchlists, and applists.

3.2 For Communication

Your contact information is used to send you notifications, updates, and to provide customer support. You may opt out of receiving non-essential communications at any time.

3.3 Analytics and Improvement

We use your Usage Data and Device Information to understand how users interact with our App and Website. This helps us improve the design and functionality to better serve you.

3.4 For Security Measures

Your information helps us detect and prevent fraudulent activities, protect our assets, and enforce our Terms & Conditions.

3.5 To Comply with Laws

We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

3.6 For Marketing and Promotions

With your consent, we may use your Personal Data to send you promotional materials, offers, and other marketing communications.

4. Information Sharing and Disclosure

We take your privacy seriously and will not share your personal information with third parties except in the following situations:

4.1 Third-Party Service Providers

We may employ third-party companies and individuals to assist us in analyzing how the App and Website are used, to perform services on our behalf, or to assist us in operating the App and Website. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for any other purpose.

4.2 Compliance with Laws

We may disclose your information if required to do so by law, or in response to a subpoena, court order, or government request.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for additional purposes upon obtaining your explicit consent.

5. User Rights and Control

You have several rights concerning the Personal Data we hold about you:

5.1 Access and Portability

You have the right to request access to the information we have on you and to ask for a copy of your Personal Data in a commonly used electronic format.

5.2 Correction

You have the right to correct any inaccurate or incomplete Personal Data we hold about you.

5.3 Deletion

You have the right to request that your Personal Data be deleted, subject to certain exceptions as required by law or for legitimate business purposes.

5.4 Consent Withdrawal

If you have given your consent to anything we do with your Personal Data, you have the right to withdraw your consent at any time.

5.5 Complaints

You have the right to file a complaint with the relevant data protection authority if you think that any of your rights have been infringed by us.

6. Data Retention

6.1 Retention Period

We strive to only retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including but not limited to providing you with our services and complying with applicable legal, tax, or accounting requirements. Generally, our data retention periods range from 30 days to five years, depending on the nature of the information and the interaction you have with our services.

6.2 Deletion Upon Request

Should you choose to terminate your account with us, we will make reasonable efforts to permanently remove all your Personal Data from our records within a reasonable timeframe, generally not exceeding 30 days. However, some residual information may remain in backup copies and archives for a longer period as required by law, or for legitimate business purposes like data security and fraud prevention.

6.3 Legal and Regulatory Requirements

In certain circumstances, we are required by law to retain certain types of Personal Data for a specific period. In such cases, we will comply with legal requirements, which may mean that we cannot fulfill a request for deletion.

6.4 Audit and Record-keeping

We may also retain your information to conduct audits, comply with financial reporting obligations, resolve disputes, and enforce our agreements.

7. Data Security

7.1 Security Measures

To protect the security and confidentiality of your Personal Data, we employ administrative, technical, and physical security measures, including but not limited to firewalls, intrusion detection, and data encryption. Our team regularly reviews and updates our security policies and procedures to ensure the protection of your information.

7.2 Encryption

We use various types of encryption during the transmission and storage of your data. These include SSL/TLS encryption for data in transit and different encryption mechanisms for stored data. It is important to note that while we strive for high-level security, no method of internet transmission or electronic storage can be entirely foolproof.

7.3 Breach Notification

We have in place a comprehensive breach response plan. In the unfortunate event of a security breach that poses a high risk to your rights and freedoms, we will notify you without undue delay. This will include providing you with details of the breach, potential consequences, and steps being taken to mitigate the risk. We will also report any unlawful data breach to the relevant supervisory authority or authorities within 72 hours of becoming aware of it, as required by law.

7.4 Third-Party Services

While we endeavor to ensure the security of your data on our platform, we have no control over the data security measures employed by third-party services we may use or link to. Therefore, we recommend that you review their privacy policies and contact them directly for more information.

8. Children’s Privacy

8.1 Age Limitations

We do not knowingly collect, use, or disclose personal information from children under the age of 13, or equivalent minimum age in the relevant jurisdiction, without parental consent. Our app and services are not intended for use by children under these ages.

8.2 Parental Consent and Controls

In the event that we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers immediately. Parents or guardians who become aware that their child has provided personal information to us without their consent should contact us promptly.

8.3 Special Considerations for EU Residents

For residents of the European Union, we adhere strictly to the guidelines laid out in the General Data Protection Regulation (GDPR), which mandates parental consent for the online collection of personal information for children under 16 years of age. Member States may provide for a lower age, but not below 13 years.

8.4 COPPA Compliance

We comply with the requirements of the Children’s Online Privacy Protection Act (COPPA) in the United States, which imposes certain requirements on services directed to children.

9. International Data Transfers

9.1 Cross-Border Transfers

Your personal data may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction. The data protection laws may differ from those of your jurisdiction.

9.2 GDPR Compliance

For European Union residents, we comply with the General Data Protection Regulation (GDPR) requirements related to the international transfer of data. We rely on approved mechanisms such as the EU-U.S. Privacy Shield framework or Standard Contractual Clauses to facilitate these transfers, where applicable.

9.3 Consent to International Transfers

By using our app and services, you consent to the transfer of your information across borders. We endeavor to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9.4 Regulatory Compliance

We comply with all local data protection regulations in the areas where we operate, and we cooperate with local authorities and report as necessary regarding the cross-border transfer of data.

12. Compliance and Cooperation with Regulatory Authorities

12.1 Regulatory Oversight

We regularly review our compliance with this Privacy Policy. We also adhere to several self-regulatory frameworks in addition to complying with applicable laws and regulations.

12.2 Investigations and Law Enforcement

We will work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly. We may disclose your information to government authorities at our discretion or as required by law.

12.3 Transparency and Reporting

We maintain records and documentation demonstrating compliance with all legal requirements. Reports and summaries of our compliance activities may be made publicly available to demonstrate compliance.

13. Contact Information

If you have questions about this Privacy Policy, our practices, or your dealings with URL2Go, you may contact us through the following means:

Email: support@u2go.app

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of United States in which it is based, without regard to its principles of conflicts of law. For users outside the United States, mandatory local laws apply.